Sr Systems Engineer- Premier Networx

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We are seeking a highly skilled and driven Sr Systems Engineer to join our team. Our Senior Engineers are strong in all the most common and popular networking and server technologies as well as some of the more mature ones. In addition to strong technical aptitudes, backed by at least five years of hard core in the trenches experience, this person is a powerful communicator and a person who can manage well when the client is in a pickle and needs strong guidance.

This person should be prompt and/or know the importance of communicating next steps and ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Microsoft Server, Exchange, SQL, cloud infrastructure (M365 or Google Workspace) web services, networking, VPNs, firewalls, backups, Linux, UNIX and more.

The more truly capable the engineer is in all these areas, the higher the utility value. be a key escalation point for the service desk. You’ll handle more complex technical issues that require deeper troubleshooting beyond the scope of Tier I, leveraging your expertise to resolve incidents both remotely and on-site. You’ll apply advanced troubleshooting methods and critical thinking to resolve a wide range of end-user and infrastructure-related issues.

You’ll also support and mentor Level I Technicians and serve as acting Help Desk Lead when needed.

Premier Networx is a locally owned, top-tier technology provider dedicated to keeping your company’s IT infrastructure current, secure, and running without interruption. We offer a comprehensive range of IT services at competitive prices, with a strong focus on proactive support and long-term reliability. As a customer-centric small business, client satisfaction is our highest priority. With many years of experience across multiple information technology disciplines, our team is well equipped to support both new technology initiatives and existing environments.

We also specialize in efficient troubleshooting and repair, ensuring issues are resolved quickly to minimize downtime and keep your business operating smoothly.

• Establish network environments by designing system configurations, directing system installation, and defining, documenting, and enforcing system standards.
• Design and implement new solutions and improve existing infrastructure.
• Service, configure, install, and maintain customers' IT equipment (Windows servers, workstations, routers, switches, AD, GPO, VPN, DNS, DHCP, VLAN, WAN, etc.).
• Manage and maintain Windows servers, routers, firewalls, wireless devices, switches, and other networking equipment.
• Configuring, installing, and troubleshooting:
  Windows server and workstation operating system (Win 8, 10, 11, 2012, 2016 & 2019); firewalls, managed switches, routers, WIFI systems; O365 suite. AD and its functions (Users/Groups, NTFS permissions, GP), MS SQL Server 2008 and higher. Networking: switches, routers, servers, cables, firewalls, LAN/WAN, TCP/IP, DNS, UDP, latency, VoIP, QoS.
• Working knowledge of either or both Microsoft Azure or Amazon AWS.
• Working knowledge of M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP.
• Daily time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets.
• Regular and timely completion of Minimum Documentation Standards for each client.
• Execution and conclusion of projects on-time and/or…