Technical Operations & Systems Analyst

Gap Rx 340B Consultants is a healthcare consulting and management organization dedicated to helping covered entities navigate the operational, compliance, financial, and technical complexities of the 340B Drug Pricing Program.

Our services include 340B program management, in-house and contract pharmacy support, manufacturer compliance and reporting, rebate-model management, analytics, implementation support, compliance services, and technology-enabled operational solutions.

As Gap Rx continues to grow, reliable technology, data, automation, systems, and operational infrastructure are increasingly important to how we support our clients and manage our internal operations.

Gap Rx is seeking a highly organized, technically capable, and solutions-oriented Technical Operations & Systems Analyst to support the systems, technology, data, reporting, automation, and recurring operational processes that support our organization and client services.

This is a hands-on role for someone who enjoys understanding how systems work, troubleshooting problems, working with data, improving processes, and taking ownership of recurring technical and operational responsibilities.

The Technical Operations & Systems Analyst will assist with maintaining, executing, monitoring, troubleshooting, documenting, and improving a wide range of business-critical workflows and systems.

The position will work across multiple areas, including technical operations, data management, reporting, systems administration, workflow automation, secure information exchange, internal technology infrastructure, business applications, and client-facing operational processes.

This role reports directly to the CEO & Founder and will work closely with Gap Rx employees, clients, healthcare organizations, pharmacies, vendors, and technology partners.

Prior experience with the 340B Drug Pricing Program or healthcare operations is preferred but not required
. Training will be provided on Gap Rx services, workflows, systems, and 340B program operations.

Responsibilities may include, but are not limited to:

• Execute, monitor, and support recurring technical, data, reporting, and operational workflows.
• Assist with data collection, validation, transformation, processing, reconciliation, and reporting activities.
• Support the administration, maintenance, and organization of internal systems, technology platforms, applications, and business tools.
• Monitor recurring processes and identify failed, delayed, incomplete, or inaccurate workflows requiring follow-up.
• Troubleshoot technical, system, data, connectivity, reporting, and workflow issues.
• Support automated and semi-automated business processes and assist with identifying opportunities for additional automation.
• Assist with secure data exchange and information-transfer processes involving clients, vendors, pharmacies, and external partners.
• Support internal technology infrastructure, connectivity, access, and systems-related operational needs.
• Assist with implementation and configuration activities related to new clients, services, employees, systems, applications, and workflows.
• Support dashboards, reporting environments, analytics tools, data repositories, and other business intelligence resources.
• Perform routine and ad hoc data review and analysis to support operational, management, and client needs.
• Assist with system testing, quality assurance, troubleshooting, and implementation of new functionality.
• Help evaluate, test, and implement new technology tools, software platforms, integrations, and workflow improvements.
• Coordinate with software vendors, client IT departments, technology providers, and other external partners when technical…