Assistant General Manager

Assistant General Manager – Twin Peaks Restaurants

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This job requires the Assistant General Manager to work directly with the General Manager and all team members to include Assistant Managers to create and maintain a profitable store environment that provides best‑in‑class service, hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation.

The Assistant General Manager is very hands‑on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self‑reliant, have wonderful guest hospitality, coaching and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29‑degree beer.

It is vital that you combine strong organizational and prioritization skills with professional dedication and a team‑oriented attitude.

• Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls. Must garner the respect of all employees.
• Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with General Manager before making such decisions.
• Cash handling procedures are being followed.
• Help with Assistant management development as he or she develops into the AGM level.
• Proactively recruit as needed.
• Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline.
• Handle volume and stress with composure and finesse.
• Uphold the standards and expectations.
• Knowledge of systems, methods and processes that contribute to great execution.
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Drive sales by working with the General Manager/ Managers, Twin Peaks Girls and HOH team members to execute excellent operations.
• Effectively coach and counsel. Hold team members and Assistant Managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks.
• Maintain organized and updated training schedules, programs and materials for new employees. Effectively execute training and development programs.
• Practice sound inventory control.
• PNL/COGs/Bar, Food and Labor cost controlling. Completing with General Manager follow‑up and approval.
• Dress and act professionally each day to set a good example for all employees.
• HOH and FOH productivity.
• Enforcing safety and sanitary practices, maintenance and regulatory compliance for the kitchen area. Upholds standards of cleanliness per Eco Sure/Health Department Compliance and maintains a rating of “A”.
• Reviews schedules on a weekly basis and ranking report. Managing staffing levels and shift assignments.
• Audit ready always. (Daily/Shift Critical Audits)
• Paying invoices/Reviewing invoices
• Ensuring asset protection and security is in place. Examples: back door, liquor cabinet, storage rooms stay locked.
• Maintaining and staying within compliance for Peaks Point Training.
• Proper state food certificates all up to date with none being expired and ensuring system is in place so they have certificate day 1 of employment. (if applicable)
• Helping to ensure all managers food/alcohol certifications and food cards are in date. (if applicable)
• Ensure that alcohol is always served responsibly and in accordance with the law.
• Mathematical skills necessary to understand PNL, cost controlling, etc.
• Uniform Standards followed (FOH/HOH/Management)
• Restaurant overall Organization and Cleanliness.
• R&M program.
• Employee files up to date with proper documentation.
• Ensu…