Parking Supervisor

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Title: Parking Supervisor

Department: Parking

Reports to: Parking and Security Manager

Status: Hourly Non-Exempt

$16-18.00/hour

The Parking Supervisor plays a critical role in delivering a seamless, welcoming, and well-managed parking experience for all guests. This position leads the parking team by example, ensuring exceptional guest service, operational efficiency, and adherence to the Marriott service standards. The Parking Supervisor is responsible for day-to-day operations, team leadership, facility cleanliness, cash handling accuracy, and problem resolution.

• Greeting guests professionally and providing clear parking instructions, guidance, and assistance upon arrival and departure
• Managing access to parking facilities, allowing or restricting entry as directed
• Assisting guests with directions and venue-related information
• Responding to guest comments, concerns, and complaints promptly, courteously, and effectively
• Processing parking payments when required, following all cash-handling policies and procedures
• Ensuring accurate documentation of all funds, transactions, and refunds
• Maintaining a clean, safe, and orderly parking facility, including trash removal, sweeping, routine cleaning, and power washing as needed
• Ensuring the facility is clean and presentable at all times through consistent inspections and upkeep

• Hire, train, coach, schedule, and supervise parking team members
• Foster a positive team culture focused on professionalism, accountability, and guest satisfaction
• Ensure Marriott service strategies and brand standards are consistently delivered with every guest, every day
• Troubleshoot and resolve equipment, system, and service-related issues efficiently
• Utilize strong computer skills to support operational needs, reporting, and equipment management

• Ability to communicate clearly and professionally with guests and team members
• Ability to stand, walk, climb stairs, bend, stoop, push, pull, and reach throughout the workday
• Ability to walk several city blocks repeatedly during a shift
• Ability to visually inspect work areas, equipment, and hotel/garage spaces
• Ability to lift a minimum of 30 pounds

• Working knowledge of the English language
• Proven ability to interact with the public in a courteous, professional manner
• Strong interpersonal skills with the ability to communicate effectively with managers, supervisors, and fellow associates
• Ability to handle conflict or challenging situations calmly and professionally
• Must be well groomed and adhere to the hotel’s dress code and appearance standards