Associate Director Operations and Occupancy

Associate Director Operations and Occupancy

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About Us
Augusta University is Georgia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state.
More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today.
Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Job : 292812
Location: Summerville Campus
Full/Part Time: Full Time

Job Summary
The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day‑to‑day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, Star Rez. The Associate Director will engage in significant hands‑on work within Star Rez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in Portal

X and other related modules.

• OCCUPANCY MANAGEMENT: Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include, but are not limited to, Star Rez, Annunity, and Personna. Collaborate closely with the Associate Director of Housing to advance the use of Star Rez modules for student engagement and programmatic initiatives. Maintain accurate and up‑to‑date occupancy records, reports, and documentation to support Housing and Residence Life operations.
  
  Provide oversight for Living Learning Communities (LLCs) in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Responsible for assisting with all aspects of management of the Star Rez Housing Management system, including the back‑end testing and development of housing contract and lease processes, interim and break housing processes, returner self‑selection, room profiling, data cleaning, and the extraction of data.
  
  Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Ability to oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end‑users related to Star Rez use.
• SUPERVISION/MANAGERIAL: Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provides leadership to staff by communicating, interpreting, and administrating residence hall and University policies and procedures. Maintains a working knowledge of and collaborates with campus departments. Completes evaluations with staff to provide effective feedback on performance. Participates in the formal and informal evaluation process. Follows the progressive discipline procedure with staff when there is a need for corrective action.
  
  Provides ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approves OneUSG for assigned student staff. Provides leadership, mentoring, and role modeling for staff.
• ADMINISTRATIVE: Lead Star Rez related…