Aligned Account Specialist

Aligned Account Specialist### Aligned Account Specialist Apply:
Remote:
Shaw Plant 72, 900 VD Parrot Parkway, Dalton, GA 30721 USA:
Full time:
Posted Today:
R-158299
** Job Title
** Aligned Account Specialist
** Position Overview
** We are seeking a highly motivated and dedicated Aligned Account Specialist to manage and nurture relationships with our elite accounts, ensuring the seamless delivery of residential flooring solutions. This position requires a dynamic individual who excels in managing high-demand, high-maintenance accounts including truckloads and LTL shipments. As a key player in our Customer Care Team, responsibilities include overseeing accounts from order entry to delivery while cultivating lasting partnerships and driving exceptional customer satisfaction.

Key Responsibilities:

* Cultivate Strategic Relationships:
Build and maintain professional relationships with key contacts in a specified geography ensuring long-term business success.
* Collaborate Across Teams:
Partner with departments including inventory management, manufacturing, distribution, sales and internal groups to make informed decisions that benefit both the customer and Shaw.
* Deliver Exceptional Service:
Exhibit a proactive service mindset by going above and beyond customer expectations and addressing their needs in a timely and efficient manner.
* Customer Engagement:
Actively listen to customer needs and translate them into actionable solutions. Fostering trust and satisfaction between the customer, the Aligned Account Specialist, and Shaw.
* Team Collaboration and Support:
Work closely with team members to maintain consistency in service delivery during both short-term and long-term absence. Provide backup support for other accounts when necessary.
* End-to-End Account Management:
Take full responsibility for managing day to day business activities for assigned accounts across multiple product types and categories.
* Align with Company Vales:
Embrace Shaw’s core values of Honesty, Integrity, and passion in all customer interaction.
* Achieve Performance Goals:
Strive to meet or exceed departmental performance metrics to ensure customer satisfaction and operational success.  Key

Competencies:

* Manage Work
* Initiate Action
* Continuous Improvement
* Collaborate
* * Position Requirements
***
* Education:

** High School Diploma or GED required.
*
* Experience:

** A minimum of three to five years of experience in a customer service environment is required.
** Technical Proficiency:
** Demonstrated proficiency in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams, and related tools. Ability to effectively manage email, calendars, spreadsheets, documents, and presentations is required.
** Communication

Skills:

*
* Required:

Excellent written and verbal communication skills, with the ability to use proper grammar, complete sentences, and professional business communication in all interactions.
** Professionalism:
** Must demonstrate a strong work ethic and sound work habits, including dependability, punctuality, accountability, and the ability to work effectively with others.
** Organization and Prioritization:
** Ability to manage multiple tasks simultaneously while effectively prioritizing customer needs in a fast-paced environment.
** Preferred

Skills and Qualifications
*** Experience with Shaw Online Live Order Entry and Order Modification.
* Experience using Salesforce, Tableau, and Power BI.
* Experience supporting high-volume, high-maintenance customer accounts in a fast-paced environment.
* Knowledge of transportation, logistics, truckload (TL), and less-than-truckload (LTL) shipping processes.
* Experience working with manufacturing, supply chain, inventory management, or distribution operations.
* Strong…