Asst Dir, AUD Finance & CS

The purpose of this classification is to plan, direct and oversee the operations and staff involved in conducting financial services and customer service for the Consolidated Government water utility. Reports to the Director. Works with employees, the public, real estate developers, attorneys, contractors, federal, state, and local officials to provide administrative support.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

• Manages, directs, and evaluates assigned staff. Process employee concerns and problems. Directs work, counseling, disciplining, and completing employee performance appraisals
• Organizes, prioritizes, and assigns work. Prioritizes and schedules work activities in order to meet objectives. Ensures that subordinates have the proper resources needed to complete the assigned work. Monitors status of work in progress and inspects completed work. Consults with assigned staff to assist with complex/problem situations and provide technical expertise. Provides progress and activity reports to Director, Utilities, Consolidated Government administrators, and elected officials.
• Develops, plans, and implements long- and short-term strategic plans, goals, and objectives for asset management, accounting and billing, and customer service. Evaluates the performance and effectiveness of current services, programs, and systems in relation to growing needs of the Consolidated Government. Identifies and implements needed changes, modifications and/or enhancements.
• Develops, recommends, and implements policies and procedures for areas of assignment. Reviews efficiency and effectiveness of engineering operations, methods, processes, and procedures. Designs andimplementsnew and revised policies and/or processes. Ensures activities in areas of assignment comply with established policies and standards.
• Develops and administers budget for areas of assignment. Forecasts funding needs for staffing, equipment, capital improvement projects, materials, and supplies. Monitors expenditures to ensure compliance with approved budget. Prepares and submits financial reports and documentation.
• Manages the preparation and maintenance of the operating and capital improvement budgets for the department. Coordinates budget preparation with division managers, answers questions/makes recommendations regarding budget process and requirements. Monitors expenditures to ensure compliance with approved budget. Reviews and distributes monthly budget reports.
• Directs and coordinates related financial activities. Coordinates the preparation for annual audits and Compliance Statement for inclusion into CAFR. Participates in capital improvement planning, maintains compliance with bond covenants and oversees debt service transactions. Coordinates the preparation of various statistical information and financial reports.
• Directs and oversees billing, customer service, meter services and related activities. Reviews system data and service reports. Provides guidance and support to subordinate managers and assures regulatory compliance. Assists with highly difficult customer service claims.
• Consults and communicates with Consolidated Government administrators, employees, outside agencies, contractors, customers, and other individuals to review operations and activities. Reviews and resolves problems, receives and gives advice and direction. Provides recommendations, attends and facilitates meetings. Provides information, reports, and documentation, as requested.
• As Required Performs other duties of a similar nature or level.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE :

• Oversight/Supervision of Finance & Customer Service Division Personnel Performance
• Prioritize of workload throughout Division
• Applies engineering basic…