Senior Manager, Customer Experience & VOC Strategy
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Management
Project & Program Management, Operations Management
Job Description & How to Apply Below
Floor & Decor is seeking a Manager, Customer Experience to lead the Voice of Customer strategy and the Pro Loyalty program. You will translate customer listening into actionable decisions that drive enterprise initiatives, including omnichannel transformation.
You will own the VOC roadmap, monitor NPS, and collaborate with Stores, Contact Centers, and cross-functional teams to close gaps and improve customer loyalty.
We are looking to fill the Senior Manager, Customer Experience & VOC Strategy position at The Learning Experience in GA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Manager, Customer Experience & VOC Strategy role in the description above.
We appreciate your interest in this position.
Join The Learning Experience and contribute to our ongoing work.
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Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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