Service Manager

Job Title:

Service Manager

Location:

Houston, TX

Pay Range: $85,000.00 - $90,000.00

We’re hiring a Service Manager to lead our service department in —driving performance, improving workflow, and delivering an exceptional customer experience. This is a hands‑on leadership role where you’ll manage technicians, oversee daily operations, and take ownership of service results.

• Lead daily service operations, scheduling, and workflow
• Manage and develop Service Technicians
• Drive key metrics: service revenue, productivity, turnaround time, customer satisfaction
• Partner with Sales and Parts to support operations
• Oversee work orders, billing, and inventory

• Work within a Dealer Management System (DMS) (Dealer Team preferred)
• Use Excel and reporting tools to track performance and KPIs
• Maintain accurate scheduling, documentation, and service records
• Strong computer literacy and system discipline are essential for success.

• 3+ years of automotive/service experience
• 2+ years leadership experience managing technicians
• Experience with DMS systems (required)
• Strong organization, communication, and multitasking skills

• High-impact role with direct influence on store performance
• Strong leadership support
• Long‑term growth opportunity

• Willingness to work indoors in a well vented and well lighted repair shop
• Comfortability working in a shop that at times is noisy due to power and machine equipment
• Comfortability working with dirty, greasy parts and working in awkward positions
• Ability to move heavy parts/machinery up to 30 pounds

• Competitive base salary rate with incentive bonus plan
• Medical Insurance – Employer‑shared premium contributions
• Dental & Vision Coverage – Employee‑paid plans available
• Life Insurance – Employer‑paid basic life with optional voluntary life coverage
• 401(k) Retirement Plan – 100% employer match up to 5% of contributions
• Monday through Friday schedule, with daytime hours
• Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan
• Paid Holidays – 9 observed holidays plus 1 floating holiday
• Monthly cellphone stipend.

United Access is a privately owned and operated company that has been providing accessible vehicles to the physically disabled community since 1997.

Arch’s experienced team, above all, values their customers and employees.

While our stores are fast paced, we heavily emphasize patience and understanding to meet the right needs for our customers.

Our team members work hard and aim to provide customers with dependable vehicles of the highest quality.

Our goal is to ensure excellent customer service and deliver trustworthy vehicles that give individuals and families the support and independence they desire with their vehicle.

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Braun Ability is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry‑leading manufacturers like Braun Ability, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.