Seasonal Digital Specialist - Augusta Mall

Overview

Seasonal Digital Specialist - Augusta Mall - 618  Digital Support Specialist plays a key role in driving sales and profitability by ensuring the smooth execution of all digital operations, including Ship From Store, Buy Online Pick Up in Store, and Same Day Delivery services. This role supports the growth of our omni-channel strategy and adapts to evolving customer shopping behaviors.

The Digital Support Specialist ensures efficiency and accuracy in product picking, packaging, and shipping processes, contributing to reduced time spent on digital tasks through improved familiarity and streamlined processes. They are a vital part of a team focused on delivering an exceptional omni-channel customer experience and supporting overall store goals.

By handling various tasks related to product integrity and customer fulfillment, this role helps ensure customers receive seamless service. This job may be covered by operational training guidelines, tools and resources.

A day in the life, what you’ll be doing:

• Interacts professionally and effectively through verbal and written communication with all employees, peers and customers
• Knowledge of the store product and strong organization skills
• Accepts and improves performance after receiving feedback from supervisors
• Demonstrates ability to work well with other team members through team selling, task assignments, floor sets, etc.
• Ability to work within a team environment; builds positive team relationships that benefit overall store performance

• Delivers an engaging, positive and authentic customer digital experience
• Completes tasks in a timely and efficient manner
• Helps drive a positive customer experience by building relationships, showing empathy, and providing solutions
• Be an expert of process, shipping, technology, accuracy, efficiency and customer experience

• Be part of and lead the team to drive the Omni customer experience in store
• Achieve fulfillment goals and store expectations by supporting SFS, BOPIS and Same Day Delivery
• Set the example by quickly and accurately picking, packing, and shipping online orders
• Takes direction/feedback and seeks ways to improve productivity
• Ability to work independently, is self-motivated, and works with a sense of urgency

• Passion for product, brands, fashion and trends
• Effective written, verbal and presentation skills
• Strong communications skills
• Excellent time management skills
• Proficient in math and possesses strong computer skills

• The associate must frequently lift and/or move up to 20 pounds and occasionally up to 35 pounds
• The associate must frequently sit/stand for long periods and climb ladders as needed
• Regularly required to talk or hear; sit, stand, walk; use hands to finger, handle or feel; reach, twist or squat
• Ability to maneuver around sales floor, stockroom and office areas
• Specific vision abilities include close vision, distance vision, depth perception and focus adjustment
• Open environment with fluctuating temperatures and standard lighting

This is a part-time position. Ability to work a range between 5-25+ hours per week. Flexibility with weekends, nights and peak holiday periods is required.

Please note this job description is not designed to cover all activities, duties or responsibilities. Duties may change at any time with or without notice. Reasonable accommodation may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

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