Coordinator, Retail Enablement

Description

Job Title: Coordinator, Retail Enablement (Grant Funded)

Department: Community Impact

Reports to: Manager, Retail Enablement

FLSA Status: Salary/Full-time

Position Status: Temporary Grant-Funded Position

Summary

The Coordinator, Retail Enablement is responsible for the day-to-day management and performance of an assigned territory of retail store and agency partner relationships within Golden Harvest Food Bank’s Retail Enablement function and Retail Rescue Program. This role serves as the primary field contact for assigned partners, fostering strong relationships through regular engagement, routine store visits, onboarding, training, and ongoing operational support.

Working within established program standards and priorities, the Coordinator monitors donation activity and pickup performance, maintains accurate program records and systems, addresses routine operational issues, and identifies opportunities to improve program participation, efficiency, and impact. Territory responsibilities are shared among the Manager, Retail Enablement, and two Retail Enablement Coordinators. The Coordinator is expected to independently manage routine territory operations while escalating complex, sensitive, recurring, strategic, or high-impact matters to the Manager, Retail Enablement.

This is a temporary position funded through a grant and is contingent upon continued grant support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage day-to-day Retail Enablement activities within an assigned territory of retail stores and agency partners, including relationship management, field support, issue resolution, follow-up, and program execution.
• Develop and execute store engagement and visitation plans to strengthen retailer participation, donation activity, and overall program performance.
• Build and maintain productive relationships with store leadership, retail staff, agency partners, and other stakeholders supporting Retail Rescue operations.
• Train and support retail and agency partners on donation procedures, food safety requirements, reporting expectations, Meal Connect, and Retail Rescue program standards.
• Monitor donation volume, pickup reliability, reporting compliance, store participation, agency performance, and overall territory health; address routine concerns and identify opportunities for improvement.
• Identify opportunities to increase donations, expand store participation, improve agency coverage, and strengthen territory performance; provide recommendations to the Manager, Retail Enablement for approval.
• Resolve routine operational concerns related to communication, scheduling, pickups, reporting, and donation quality, escalating complex, recurring, sensitive, or high-impact issues as appropriate.
• Evaluate agency partner capacity and operational readiness; recommend store assignments and support approved onboarding, transitions, and partnership development activities.
• Conduct site visits and field observations to assess program execution, identify training needs, address operational challenges, and support continuous improvement.
• Review Meal Connect, Ceres, and other operational data to monitor performance, ensure reporting accuracy, identify trends, and support informed decision-making.
• Maintain accurate records, contact information, schedules, assignments, dashboards, trackers, and other program documentation.
• Identify service gaps, capacity constraints, reporting irregularities, and growth opportunities within the assigned territory and implement routine corrective actions within established authority.
• Support agency capacity‑building efforts through training, resource development, grant‑funded investments, and other approved initiatives that…