AEM Capital Markets; Vivek Dicholkar

Infosys is seeking an Associate Manager, Client Services for the Capital Markets vertical. This role will lead all client interfaces within the assigned account scope and, in partnership with the Client Partner / Senior Client Partner, will co-develop and execute the account plan to drive growth and client value. The Associate Client Partner typically manages a single account or a sub portfolio within a large account, with an indicative annual book of business of approximately $10–$30 million.

• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle:
  Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis‑à‑vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go‑to‑market solutions to accounts and drive revenue from go‑to‑market solutions being sponsored by the business unit.
• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.
• Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Craft account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Make pricing decisions within the scope of the Master Services Agreement.
• Support pre-sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.
• Drive client conversations around AI‑first, cloud‑first, and data‑led transformation priorities within capital markets accounts, aligning Infosys solutions to business outcomes such as growth, efficiency, resilience, regulatory compliance, and superior client experience.
• Partner across consulting, delivery, data/AI, cloud, engineering, and operations teams to shape integrated transformation programs spanning front‑, middle‑, and back‑office modernization.
• Position Infosys platform‑led and AI‑enabled offerings—including GenAI, automation, cloud modernization, data transformation, and industry solutions—to expand wallet share and strengthen strategic relevance within the account.
• Support growth by identifying opportunities in areas such as client onboarding, operations transformation, risk and regulatory compliance, reporting modernization, straight‑through processing, client servicing, and data/analytics‑led decision support.

Infosys Capital Markets combines domain expertise, consulting, technology, operations, and delivery capabilities to help clients drive Digital‑First, Cloud‑First, and AI‑First transformation.
We help capital markets firms modernize front‑, middle‑, and back‑office operations, improve efficiency and resilience, strengthen risk and regulatory compliance, and enhance client experience.
Our offerings span AI‑led transformation, cloud modernization, data and analytics, cybersecurity, experience transformation, and integrated technology and operations services.
With platforms such as Infosys Topaz and Infosys Cobalt, along with industry accelerators and partner ecosystems, Infosys enables capital markets clients to achieve faster…