Office Assistant II

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department of Health and Human Services (DHHS)

Opening Date:
January 8, 2026

Closing Date:
January 22, 2026

Job Class Code: 6538

Grade:08 (Admin Svcs)

Salary: $16.07 - $22.25 per hour*

* This is inclusive of a 4.00% recruitment and retention stipend

Position Number:

Location:

Augusta

This critical Office Assistant II position engages callers, visiting providers, and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service.

As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well-spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include, but are not limited to:

• Responsible for primary management of incoming and outgoing communications, including email, calls, mail, faxes, and other publications and print materials related to the Policy and Training Unit;
• Coordinating training-related needs, including, but not limited to, procuring venues, invoicing, managing registration and attendance of events, and distribution of certificates based on the information gathered as part of the attendance record;
• Working with Policy and Training Unit members to support the delivery of training by preparing and distributing physical course materials;
• Supporting other administrative processes for OCFS programs as needed, including management of the Policy and Training Intranet site and Learning Management Systems.

To qualify, you must have training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and
2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. All positions in this classification assume the qualifications of:
Office Assistant I.

Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice.

• Outlook or comparable email applications
• Excel or comparable spreadsheet applications
• MS Word or comparable word processing applications
• Performing receptionist duties
• Data entry (both narratives and billing data)
• Keyboarding (words per minute)

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS, is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

For additional information about this position, please contact Kristin Thorp, Policy and…