Office Specialist - Bureau of Motor Vehicles

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State..Position:
Office Specialist IDepartment:
Secretary of State - Bureau of Motor Vehicles Division:
Vehicle Services

Location:

Augusta, Maine

Schedule:

Monday – Friday Part Time 34 hours

Job Class: 6546

Grade: 16

Salary: $19.60 - $28.25

Closing Date:
October 28, 2026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:

The Office Specialist I at the Bureau of Motor Vehicles (BMV) is part of a four-member team that receives and assists with reviewing weekly reports of the 486 state municipalities. Provides administrative and customer service support within the Bureau of Motor Vehicles’ Municipality Section.

Responsibilities include processing reviewing and verifying electronic documents, collecting and reconciling reports, updating registration records, and preparing reports, letters, memos and newsletters. The role is detail-oriented, time-sensitive, and requires strong computer skills, as well as learning and applying Title 29-A laws, policies, and procedures. Independent decision-making is essential. Additional duties may be assigned by the unit supervisor.

This position also involves regular communication with municipal agents by email and phone. Success in this position requires strong attention to detail and problem-solving skills, as well as the ability to work quickly to process a high volume of paperwork. The ability to focus, work well with others, and adapt to shifts in processes and priorities is also needed in this role.

What We’re Looking For:

Customer Service Excellence:
Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.

High Volume Readiness:
Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.

Team

Collaboration:

Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.

Adaptability:
Adjust quickly to new procedures, policies, and technologies as agency needs evolve.

Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.

Clear Communication:
Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.

Problem-Solving:
Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.

Professionalism:
Consistently represent the Department with respect, integrity, and accountability.

Key…