Licensing Clerk - Drinking Water Program

Office Associate II

Opening Date:
November 3, 2026

Closing Date:
November 17, 2026

Job Class Code: 6542

Grade: 13 (Admin Svcs)

Salary : $18.53 - $26.68 per hour*

* This is inclusive of a 2.50% recruitment and retention stipend

* New State employees begin at Step 1, $18.53 per hour

Position Number:

Location:

Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

In this position you will serve as the Drinking Water Operator and Subsurface Wastewater Licensing Clerk for the Maine Drinking Water Program. All license applications will be entered into the licensing software and reviewed for proper license fees and basic requirements. All outgoing mail associated with operator licensing is prepared by this licensing clerk. In addition to licensing responsibilities, this position also supports the Drinking Water Program with all incoming and outgoing mail, imaging, office phone calls, and other support activities as assigned.

• Answer or direct questions with stakeholders, partners, or the public by phone and email.
• Establish traceability with documentation for the Maine Drinking Water Program by imaging and assigning documents to appropriate entities.
• Participate in weekly team meetings for the Compliance Assurance Unit.
• Work closely with the Operator Certification Coordinator to maintain integrity and make improvements to the licensing processes.
• Work closely with other Data Management Staff for other program support work.

Training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and
2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of:
Office Assistant I, Office Assistant II, and Office Associate I.

• Strong customer service communication skills both written and verbal, as well as experience using different computer software programs and office equipment (Microsoft Excel, Word, Outlook, Teams, scanning/imaging equipment and multifunction copiers/printers etc.)
• Strong ability to prioritize work and to readily adapt to changing work assignments and new prioritizations while remaining organized.
• Capabilities of learning rules and regulations to evaluate applications for completeness

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The mission for the Maine Center for Disease Control and Prevention (Maine CDC), within which this position is located, is to develop and deliver services to preserve, protect, and promote the health and well‑being of the citizens of Maine.

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave. When you or immediate members of your family are ill, utilize