Senior Director Business Program Management Leader

This leader will help the EVP stay organized, informed, and prepared by structuring priorities, developing executive briefings, tracking commitments, and coordinating timely follow-through. They will shadow the EVP in critical internal and external meetings, capture key insights and decisions, and ensure that the right stakeholders advance the resulting actions.

The role combines strategic planning, business and revenue performance management, organizational operations, and executive effectiveness. It owns management reporting, monthly and quarterly business reviews, customer business review reporting, and preparation for executive engagements with customers, analysts, media, and other key stakeholders.

The successful candidate will bring strong business judgment, analytical depth, executive presence, discretion, and the ability to drive alignment and accountability across a large technology organization.

• Partner with the EVP, SVP, and VPs to establish organizational priorities, annual operating plans, and measurable business objectives.

• Translate strategic priorities into coordinated initiatives with clear owners, milestones, dependencies, and success measures.

• Lead cross-functional programs spanning product, engineering, infrastructure operations, sales, finance, and other business partners.

• Identify execution risks, resolve cross-functional dependencies, and elevate decisions that require executive attention.

• Track leadership commitments and ensure decisions result in timely, accountable follow-through.

• Own the organization’s business operating cadence, providing an integrated view of financial performance, revenue, customer demand, capacity, and execution.

• Partner with Finance, Sales, and Revenue Operations to assess performance against plans, improve forecast visibility, and explain material variances.

• Develop dashboards and executive reporting that highlight trends, risks, opportunities, and recommended actions.

• Coordinate business planning and resource allocation discussions, connecting investment decisions to growth priorities and customer commitments.

• Establish consistent definitions, reporting standards, and processes that improve the quality and reliability of business information.

• Lead workforce planning and hiring governance in partnership with organizational leaders, Finance, HR, and Talent Acquisition.

• Track approved headcount, hiring priorities, recruiting progress, and staffing gaps against business objectives.

• Manage internal status reporting across key programs, operational commitments, and organizational priorities.

• Improve planning, reporting, and decision-making processes as the organization grows.

• Coordinate leadership meetings, organizational communications, and follow-up on actions and commitments.

• Own the end-to-end process for monthly business reviews (MBRs) and quarterly business reviews (QBRs), including agendas, reporting, narratives, and executive materials.

• Consolidate inputs across the organization into a clear assessment of business performance, progress against priorities, and emerging issues.

• Ensure reviews focus on insights, decisions, and corrective actions.

• Maintain a consistent record of decisions, action items, owners, and outcomes across review cycles.

• Lead the preparation and coordination of reporting required for customer QBRs, working with account teams, product, engineering, operations, and customer-facing leaders.

• Ensure customer review materials accurately reflect business outcomes, service performance, delivery commitments, and…