Senior Customer Service Representative​/Bureau of Motor Vehicles

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department:
License Information Unit / BMV

Location:

Augusta

Schedule:

Monday – Friday, 8am-5pm

Job Class & Grade:
6598 - 13

Salary: $17.30 - $24.91

Closing Date:
January 13, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

We are looking for dedicated and collaborative individuals who thrive in a fast‑paced, customer‑focused environment. If you are passionate about delivering outstanding public service, contributing to a high‑performing team, and supporting the people of Maine every day, we want you on our team.

We are seeking motivated candidates for the position of Senior Customer Service Representative in the License Information Unit to review and verify all documentation to issue a driver’s license or state  Maine citizens. This will include a high volume of customer interaction in person, over the phone, and through written correspondence. The selected individual will play an important role in ensuring operational success and contributing to a positive and productive work environment.

Whether providing direct services, supporting internal processes, or driving key initiatives, that will be vital to the success of the team.

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast‑paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team
  
  Collaboration:
  
  Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution‑focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem‑Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

• Emotional Intelligence: Empathetic, self‑aware, and able to manage high‑stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high‑quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

• Provide excellent customer service to the citizens of Maine by assisting with Driver’s License and State Identification Cards.
• Process letters of verification, driving records requests, and address changes.
• Be part of a team that answers over 500 emails weekly, from outside sources.
• Review and verify all documentation for driver’s license and state .
• Explain laws relating to obtaining driver licenses and state identification cards.
• Collect fees by processing…