Customer Service Representative; CSR

Company Description

Performance Food service, PFGs broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Food service team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Position is in-office located in Augusta, Maine.

Schedule:

Sunday 10a - 5p, Monday - Thursday 8a-5p.

$17.50-$19.00 dependent on experience.

We are looking for someone with demonstrable customer centric attitude and professional demeanor.

Must be proficient in MS Office suite Outlook, Word & especially Excel in a SharePoint environment.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support Americas food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

A Customer Service Associate at Performance Food service is vital to the success of our Company. As a part of the sales support team, this position is the first point of contact for all customers that have questions about their order, our products or about Performance Food service. They act as a liaison between the customer and the Sales Account Representative as well as internal departments.

They are a member of the Customer Service team that functions within the department and organization, as required, and perform any duty assigned to best serve the company.

• Attend training and Customer Service meetings.
• Processing orders & transactions.
• Answering questions about products and services.
• Troubleshoot and resolve problems.
• Support Sales in all aspects.
• Provides information to other departments based on customer feedback.
• Performs other related duties as assigned.