Patient Service Educator - Maine

At Convenient

MD , we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Patient Service Educator plays a key role in designing, developing, delivering, and evaluating training and onboarding programs for front desk teams across multiple locations within our Maine clinics. Collaborating with the Director of Intake and Patient Service Supervisors, this position ensures staff competency, consistent service delivery, and compliance with company standards and regulatory requirements. Reporting to the Director of Intake, the Patient Service Educator combines training expertise with operational insight to meet the onboarding and professional development needs of the front desk teams.

• Curriculum Development & Delivery: Determine the training needs of the front desk team through collaboration with Patient Service Supervisors, needs assessments, observations, and direct working knowledge.
  • Design and develop engaging and effective training materials (e.g., manuals, presentations, online modules, videos) for various learning styles and modalities.
  • Deliver training programs using a variety of methods, including instructor-led training, online learning, and on-the-job training.
  • Maintain updated and accurate training materials, ensuring alignment with company policies, procedures, and regulatory requirements (e.g., HIPAA).
  • Regularly review and update training content based on feedback, performance data, and changes in regulations or company practices.
• Performance Management & Mentorship: Monitor the progress of trainees, providing feedback, coaching, and support throughout their learning journey.
  • Evaluate trainee performance through observation, testing, and performance reviews.
  • In collaboration with Patient Service Supervisors, identify areas for improvement and develop individualized learning plans to address specific needs.
  • Serve as a mentor and resource for patient service staff, promoting professional growth and skill development.
  • Contribute to performance management processes by providing feedback and insights on employee performance.
• Operational Support &
  
  Collaboration:
  
  Collaborate with management and other departments to develop and implement training programs aligned with organizational goals and priorities.
  • Facilitate the integration of new hires into the front desk team, conducting orientation and complete onboarding education, and socialization.
  • Assist with special projects and conduct workshops as needed.
  • Communicate effectively with various stakeholders (management, supervisors, trainees).
  • Maintain strict confidentiality of sensitive information.
  • Regularly communicate with regional leadership regarding training progress and needs.
  • Conduct assessments and maintain complete training documentation for new hires.
  • Make recommendations on educational needs for new hires.

• This role requires travel to multiple locations as needed.
• Travel to Convenient
  
  MD headquarters in Portsmouth, NH for various meetings and training throughout the year.
• Host/conduct orientation for new team members as well as conduct continuing and/or remedial education for front desk team members and Practice Managers.
• Primary hours Monday‑Friday 8am‑5pm; night and weekend work may be required based on company needs. Monthly front desk shift work required.
• Convenient
  
  MD reserves the right to re‑evaluate and adjust travel and shift requirements for this position based on company and team needs.

• Knowledge of and experience in healthcare or adjacent industry: Experience in a healthcare setting; medical reception or similar customer service experience highly preferred.
• Training experience and expertise: Proven experience in curriculum development, training delivery, and performance evaluation. Strong understanding of adult learning principles and best practices.
• Technically savvy:
  • Experience…