Emergency Communication Specialist Augusta

Overview

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
Department of Public Safety - Emergency Communications
Job Class Code: 8600
Grade: 19 (Professional/Technical)
Salary: $26.88 - $35.74/Hour (Includes 30% stipend)
Location:
Augusta, ME
Opening Date:
January 5, 2026
Closing Date:
January 20, 2026

Lights flashing...

Sirens blaring...

Emergency vehicles must be dispatched before they can help anyone...

Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders. Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director.

This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

If you want to serve your community, help the public, and make an impact with your next career, the State of Maine wants to hear from you!

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

During the training period, the selected applicant must be available to work all 3 shifts including days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.

A typical day involves:

• For emergency and non-emergency situations:
  • Acting as the first point of contact for people in need of help
  • Coordinating effective response to calls for service
  • Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment, including computer aided dispatch and radio systems

To be successful, you must be able to…

• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents

Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in:

• Maine State Terminal Operator
• Emergency Telecommunicator
• Emergency Fire Dispatcher
• Emergency Medical Dispatcher (which includes CPR training)
• Nex Gen 9-1-1

Minimum qualifications:

Graduation from high school or equivalent.

Contact information:

Questions about this position should be directed to Michael Labbe at michael.j.labbe

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System…