Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
These positions fall under various healthcare service lines within VA Togus Healthcare System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.

The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Togus Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).

Duties may include, but are not limited to:

* Supports clinics regarding clinic profile management.

* Collects and updates insurance information from Veterans, family members and other eligible patients.

* Prepares correspondence and memos as needed.

* Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.

* Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.

* Promotes Veterans registration for and utilization of My Healthy Vet  (MHV) and kiosks usage.

* Follows procedures regarding Community Care referrals.

* Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.

* Stocks basic office supplies for the executive suite.

* Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.

* Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.

* Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

* Assures that all appropriate VA forms are used correctly and regulations followed.

* Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule:

Monday through Friday, day shift hours, To Be Determined

Compressed/Flexible:
Not Available

Telework:
Not authorized.

Position Title/Functional Statement #:
Medical Support Assistant (Advanced)/PDF
01391

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Financial Disclosure Report:
Not Required

Notifications:

Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.

* THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 02/09/2026. The initial cut-off date for referral of eligible applications will be on or about December 1, 2025, with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.

* This position may be covered by a special rate.

* There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.

* Applicants may be referred over for consideration prior to the close date of this announcement.

* The incumbent may be required to travel to other VA campuses and CBOCs.

* Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.