Client Technologies Specialist

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Top 3

Skills:

• Trouble Shooting with end users
• Customer Service Skills
• Microsoft Products

In 2026, the Judicial Branch will implement its new case management system—Maine eCourts—across approximately NA% of court locations statewide. The ideal candidate will provide comprehensive technical support during the statewide Maine eCourts implementation. Using written training materials and court knowledge base resources, the CMS Technical Support Specialist will provide on‑site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users.
Travel required statewide. Home base of Augusta area (Maine) preferred.

Key Responsibilities:

• Provide accurate and complete answers to general use and environment questions in a timely manner.
• Serve as the point of contact for technology support and services.
• Serve as the point of integration between the business functions of the department and the technology requirements of the department.
• Provide desktop computer support.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Ensure effective and reliable backups are being performed.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Demonstrate ability to work in a team environment.
• Strong communication skills; written and spoken.

Travel

Schedule:

See attachment.

Entry level

Full-time

Other

Software Development

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