Client Technologies Specialist
Listed on 2025-12-28
-
IT/Tech
Technical Support, IT Support
Top 3 Skills
- Troubleshooting with end users
- Customer Service Skills
- Microsoft Products
In 2026, the Judicial Branch will be implementing its new case management system — Maine eCourts — to approximately % of court locations throughout Maine. The ideal candidates will provide comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on‑site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users.
The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.
- Serve as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Work in a team environment.
- Strong written and spoken communication skills.
- Strong troubleshooting and customer service skills.
- Proficiency in Microsoft products.
- Experience providing technical support in a court or similar environment is preferred.
- Ability to travel statewide; home base of Augusta area preferred.
Travel required statewide. Release schedule related to travel in attachments.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).