Jr Help Desk Analyst ; Courtroom Technician

Jr Help Desk Analyst 1 (Courtroom Technician)

Job title: Jr Help Desk Analyst 1 (Courtroom Technician)

Location: Augusta, ME (100% onsite)

Duration: 6 months

Special Requirement: This position requires frequent travel between court locations using a personal vehicle; mileage will be reimbursed. Regional and occasional statewide travel is required. Off‑hours emergency response may be needed.

Job Summary: The Courtroom Technician (CT) provides frontline technical support for courtroom and Judicial Branch technology. This entry‑level role supports desktops, laptops, audio/video systems, videoconferencing, and courtroom technology for judges, staff, and courtroom participants. The CT works independently after training, escalates issues as needed, and delivers high‑quality customer service in high‑pressure courtroom environments.

• Provide in‑person and remote technical support in courtrooms and Judicial Branch facilities.
• Support and troubleshoot Tier 1 issues for desktops, laptops, printers, scanners, and peripherals.
• Set up, operate, and support audio/video equipment, document cameras, mixers, listening devices, and presentation software.
• Support and host remote video proceedings using platforms such as Zoom.
• Support VOIP desk phones, videoconferencing, and telecommunication systems.
• Install, repair, replace, and maintain hardware and software statewide.
• Support systems used for electronic court records.
• Assist with Help Desk Tier 1 tickets and escalates issues appropriately.
• Maintain hardware inventory (serial numbers, locations, users, status).
• Ensure secure and reliable operation of information systems.
• Assist in documenting procedures, drafting work orders, and coordinating with vendors and OIT.
• Support and participate in IT training for Judicial Branch employees.
• Work with multiple platforms including Windows, OSX, Google, Unix, Android, IOS, and related technologies.

• Experience supporting video conferencing and audio‑visual equipment.
• Basic working knowledge of audio equipment.
• Experience diagnosing and resolving Tier 1 computer issues.
• Multi‑platform support experience (Zoom, Windows, OSX, Google, Unix, Android, IOS).
• Strong communication, customer service, and interpersonal skills with the ability to explain technical issues in layman terms.
• Ability to work in high‑stress environments and manage competing priorities.
• Strong problem‑solving, time‑management, and organizational skills.
• Ability to learn, retain, and apply technical training.
• Knowledge of legacy, current, and emerging technologies.
• Valid driver’s license required.

Entry level

Full‑time

Information Technology

Industries: Information Services

Salary: $26,400.00 – $28,100.00