Senior Technical Support Specialist

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Office of Information Technology

Linux Team

Opening Date: December 30, 2025

Closing Date: January 14, 2026

Job Class Code: 0871
Grade: 29 Professional/Technical
Salary: $71,616.48 - $* /Annually (
* Includes 15% recruitment and retention stipend, and eligible for an additional 5% training bonus)
Position Number:

Location: Augusta

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (Maine

IT) provides information technology support to over 13,000 employees. Maine

IT oversees large-scale enterprise applications that support the critical and diverse business needs of the State and its agencies.

If you are an analytical, detail-oriented thinker who enjoys solving complex technology challenges and have a passion for building innovative solutions that drive business success, we want to talk to you. Help us shape technology solutions at the State of Maine.

This position is part of the State’s Linux team, a highly technical team within the Office of Information Technology. The program is essential for building and administering robust, high-performing Linux systems that enable the State to innovate, grow, and operate efficiently in a rapidly evolving technological landscape. In addition to day-to-day Linux system administration, this role will focus significantly on identifying and implementing solutions to automate everything from routine sysadmin tasks to infrastructure as code in government cloud environments.

In this role, you will collaborate with technical teams to ensure investments in technology provide the best overall value for the State while maintaining scalability, security, and high-performance solutions that align with industry best practices.

Maine

IT is seeking a highly talented individual who will represent ourC.A.R.E. values in all that they do. At Maine

IT we:

• Maine
  
  IT practices Customer-focus
  , ensuring that our customers are heard, and their needs are met.
• Maine
  
  IT holds ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maine
  
  IT maintains an effective level of Responsiveness by providing timely updates in a proactive manner.
• Maine
  
  IT strives to provide Empathy
  -driven, people-focused services by applying emotional intelligence skills and behaviors.

• Develop, test, and maintain Ansible playbooks, roles, and modules for infrastructure automation.
• Collaborate with cross-functional teams to define automation requirements and implement effective solutions.
• Optimize existing Ansible-based solutions for performance and scalability.
• Produce detailed documentation for system artifacts, workflows, and processes.
• Troubleshoot and resolve issues in Linux systems, Ansible scripts and automation workflows.
• Contribute to infrastructure as code integration and automation initiatives.

Knowledge:

• Strong understanding of mainstream Linux operating systems, configuration, maintenance and troubleshooting techniques
• Strong understanding of system automation approaches and techniques
• Strong system troubleshooting skills
• Cloud Computing & Infrastructure – Familiarity with cloud platforms (For example Oracle, Azure, AWS, etc.) and hybrid cloud strategies.
• Automation & Integration – Understanding of automation design, development methodologies, APIs, and system integration best practices.
• Cybersecurity & Compliance – Familiarity with security frameworks and ability to apply policy when designing system configurations and automation processes

Skills:

• Proven experience with all aspects of Linux system administration, ideally Red Hat and/or Oracle.
• Proven success with Ansible development, including writing custom playbooks, roles, and modules.
• Proven experience administering Linux systems in both local and cloud data centers.
• Proficiency in scripting languages such as Python or Bash.
• Proven ability to…