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HelpDesk/Support Technical Support

K-12 SaaS Support Analyst

Job in Augusta, Kennebec County, Maine, 04338, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55500 - 68400 USD Yearly USD 55500.00 68400.00 YEAR
Job Description & How to Apply Below
A public sector solutions provider based in Augusta, ME, is seeking a Support Desk Agent. This role involves managing customer requests through the Zendesk platform, providing exceptional service, and supporting K12 education software products. Ideal candidates will have strong communication skills, experience in SaaS support, and the ability to analyze and solve problems effectively. Compensation ranges from $55,500 to $68,400 annually, with a range of benefits including medical, dental, and PTO.
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