Service Desk Shift Lead: ITIL & SLA Excellence
Listed on 2026-10-18
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
ASM Research, an Accenture Federal Services Company, is seeking a Service Desk Shift Supervisor to oversee a service‑desk shift, ensuring timely, high‑quality IT support for incidents and requests within a federal context.
You will coach analysts, manage ticket queues, SLAs, and escalations, and contribute to process improvements while aligning with enterprise service management standards.
Consider building your career as a Service Desk Shift Lead: ITIL & SLA Excellence at ASM Research, An Accenture Federal Services Company.
The position is based in Augusta, ME, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 68..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Shift Lead: ITIL & SLA Excellence role in the description above.
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