Technical Support Specialist
Listed on 2026-10-23
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IT/Tech
Systems Administrator, IT Support, Windows Server, Cloud Computing: Infrastructure & Operations
Opening Date:
October 20, 2026 Closing Date:
November 3, 2026 Grade / Admin Unit: 27 Professional/Technical Job Class Code: 0870 Salary: $69,966.00 - $98,311.20*/Salary (
* Includes 15% recruitment and retention stipend) Position Number:
Location:
Augusta Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
This position is the technical subject matter expert for the Hosting, Exchange and Windows Server team. This position handles day-to-day operations. This position is required to have a deep technical understanding of a breadth of technologies including AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, Windows Server, Active Directory, a, and security and compliance standards. This position works with the Computing Infrastructure & Services team, application development staff, the security team, agency resources, project managers, and senior staff.
This position guides and mentors lower-level technical staff and works to help build skills across the team with standard operating procedures and documentation on best practices and compliance. Work is performed under limited supervision. This position is in Augusta. The CIS Group provides 24x7 server support. This requires the position to participate in an on-call rotation. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.
At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
- Provide tier-3 support for AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, IIS, Windows Server support in an enterprise environment
- Responsible for overseeing, installing, diagnosing, maintaining and administering Microsoft Windows server systems including Respond to help desk escalations
- Hardware and software upgrades
- Provide technical recommendations and decisions to the Deputy Director and Director of Computing Infrastructure & Services Planning and executing growth and expansion
- Technical resource to internal programmers and vendors for best practices
- Responsible for recommending hardware and software purchasing and configuration for enterprise windows hosting server environments
- Participate in technical meetings
- Create and maintain thorough documentation (Standard Operating Procedures) for all job-related activities
- Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes
- Support application hosting (physical, virtual, enterprise) environments within the group
- Experience administering AWS
- Experience administering Share Point
- Experience with Windows Server operating systems installing, configuring, administering and maintaining
- Experience with VMware
- Experience with IIS installing, configuring, administering and maintaining
- Experience with implementing, administering and maintaining Group Policy Objects
- Manage and troubleshoot licensing issues if they arise.
- Interface with Microsoft Premier Technical Support to resolve any open support cases involving on premise or Cloud based email issues.
- Knowledge of cloud providers, specifically Microsoft AWS
- Knowledge of Azure Active Directory and cloud-based identities
- Knowledge of Azure AD Connect and Active Directory Federated Services
- Knowledge of VMware vSphere and VMware ESXi virtualization
- Understanding of common network protocols and virtualization networking
- Understanding of current industry standards and best practices
- Understanding of secure server builds and compliance controls
- Experience with System Center Operations Manager installing, configuring, administering and maintaining
- Knowledge with System Center Configuration Manager installing, configuring, administering and maintaining
- Experience with O365 installing, configuring, administering and maintaining
- Experience with Windows Server Performance Monitor and Network Monitor utilities
- Experience with Windows Event Viewer and various applications logs and utilities
- Experience working to resolve problems or in implementing new solutions
- Experience using a ticket management…
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