Business SME

An immediate opportunity is available for an experienced Business Subject Matter Expert to support technology initiatives, quality assurance, and digital accessibility improvements. The ideal candidate brings extensive experience in accessibility standards, software testing, and training, with the ability to translate business needs into practical technical requirements. Candidates must demonstrate strong knowledge of Web Content Accessibility Guidelines (WCAG), quality assurance methodologies, and accessible digital experiences to be considered for this role.

• Digital Accessibility: At least 5 years of experience evaluating digital accessibility and applying WCAG standards to websites, software applications, digital content, and electronic documents.

• Quality Assurance Testing: At least 7 years of experience conducting software testing, validating system functionality, documenting defects, and verifying compliance with business and technical requirements.

• Training and Documentation: At least 10 years of training experience, including developing instructional materials, preparing user documentation, and communicating technical concepts to diverse audiences.

• Accessibility Compliance: Working knowledge of accessibility requirements, inclusive design principles, assistive technologies, and methods for identifying barriers affecting users with disabilities.

• User Acceptance Testing (UAT): Experience planning or executing acceptance tests to confirm that technology solutions meet functional, operational, usability, and accessibility expectations.

• Business and Technical Coordination: Ability to collaborate with technical teams and business stakeholders to gather requirements, analyze workflows, and support system enhancements.

• State Government
  
  Experience:
  
  Previous experience working with the State of Maine is required.

• Communication and Analytical
  
  Skills:
  
  Strong problem-solving, documentation, and communication abilities, with the capacity to explain technical findings and recommend corrective actions.

The successful candidate will provide business, technical, and accessibility guidance for technology projects, system upgrades, and operational improvements. You will work closely with business units and technical teams to define requirements, test applications, evaluate digital content, and identify accessibility or quality issues before solutions are implemented. Your expertise will help ensure that technology services are reliable, compliant, user-friendly, and accessible to individuals with diverse abilities.

• Translate Business Requirements: Collaborate with business stakeholders to understand operational workflows, document functional requirements, and communicate expectations to technical teams.

• Conduct Quality Assurance Testing: Develop and execute test scenarios to validate software functionality, identify defects, and verify that solutions meet established quality standards.

• Perform Accessibility Evaluations: Assess websites, applications, electronic documents, and other digital resources against applicable WCAG requirements and accessibility best practices.

• Support User Acceptance Testing: Coordinate and perform UAT activities to confirm that system enhancements and new technology solutions satisfy business requirements and intended user needs.

• Identify Accessibility Barriers: Evaluate digital experiences for issues that may prevent individuals with disabilities from accessing information or completing essential tasks.

• Assess Assistive Technology Compatibility: Consider how digital products interact with commonly used assistive technologies and identify potential usability or compatibility concerns.

• Document Findings and…