Manager HIT Learning and Development

Job Description

The Clinical Informatics Manager of Training Health Information Technology (HIT) training. The manager will lead a team of education specialists to deliver excellent training programs to caregivers. The position requires a leader with sound knowledge of healthcare, business management, and performance management as well as a working knowledge of information systems, practices, and technologies. The position will build trusting relationships and proactively collaborate with a variety of Intermountain teams and operational leaders to develop and implement training programs.

This position must be highly knowledgeable about the needs of the business and the voice of the customer to ensure that programs are created, executed, and maintained to meet the business's and customers' needs and align with strategic initiatives. As a Customer Experience Leader, this position oversees HIT training programs and actively supports a positive/productive relationship between CTIS and caregivers.

As a CTIS leader, this position is accountable for driving a culture of safety, accountability and engagement by:
Ensuring work focuses on patient safety, creating a positive work environment, celebrating team's successes, developing new leaders, and leading by example. The manager will provide effective leadership and operational support for cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. With this common purpose, and in collaboration with other Clinical leaders and operating units.

This role reports directly to the Clinical Informatics Director of HIT Training system interruptions, and HIT alerts will focus on training which directly or indirectly impacts caregivers. This position will work closely with the Director of Training to ensure collaboration and partnership internally and externally with CTIS and non-CTIS teams. This position will execute on system and CTIS strategies and manages budgets and financial assets to achieve financial objectives.

The manager is responsible for configuration, implementation, adoption and use of HIT-technologies in the designated areas of responsibility. The position also oversees human resource management and training of caregivers in assigned portfolio. The day-to-day work is both operational and hands‑on in nature. The role will lead or co‑lead continuous improvement and innovation efforts as well as provide direction for assigned portfolio.

Oversees project prioritization and road map for assigned portfolio in collaboration with CTIS and non‑CTIS leaders. Inspires caregivers to perform at a high level, develop new talents and challenge the status quo.

• Develop and implement department training programs
• Optimize the use of Electronic Health Records (EHR) and other clinical systems through training programs
• Collaborate with clinical and administrative leaders to understand and address education needs
• Mentor and develop team members
• Foster relationships with external partners and vendors
• Oversee department timekeeping and payroll
• Collaborate with HR concerning employee issues and performance
• Conduct employee coaching, counseling, disciplinary actions and annual appraisals
• Monitor staff adherence to system and departmental policies and procedures

• High School Diploma or equivalent – Current certification as an Instructional Technologist within eighteen (18) months of hire – Minimum of seven (7) years of experience (an Associate’s Degree may substitute up to two (2) years of required experience and a Bachelors Degree may substitute up to four (4) years of required experience)
• Competence in project and program management methods
• Knowledge of learning development processes, practices, and methods
• Knowledge of learning development quality protocols
• Knowledge of learning development metrics and measurement protocols
• Knowledge of Criterion Referenced Instruction and adult learning methods
• Knowledge of the following software applications:
  Daptiv project and resource management‑ campaign, and project management, Visio…