Senior Section Manager -Vehicle Services​/Bureau of Motor Vehicles

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Department:
Secretary of State /BMV

Division:
Vehicle Services
Location:
Augusta, Maine
Schedule:
Monday – Friday
Job Class & Grade:
7340, Grade 27
Salary: $61,942.40 – $87,464.00 annually

Closing Date:
January 22, 2026

The Department of the Secretary of State is committed to delivering reliable, transparent, and high-quality public services that impact the lives of Maine people every day. We foster a culture rooted in teamwork, integrity, accountability, and continuous improvement, while prioritizing work-life balance and employee well-being.

If you are a confident, thoughtful leader who thrives in complexity, values public service, and is ready to guide teams through change, we invite you to bring your leadership to the Bureau of Motor Vehicles.

The Bureau of Motor Vehicles (BMV) is seeking a highly capable and experienced leader to serve as Senior Section Manager in the Vehicle Services Division
. This position provides statewide leadership over vehicle registration programs and municipal services, ensuring operational excellence, regulatory compliance, fiscal accountability, and continuous improvement.

This position leads and supports teams in a fast-paced, high-volume, and highly regulated environment. The incumbent sets clear expectations, addresses performance challenges, supports workforce development, and guides teams through modernization and operational change. The work requires sound judgment, emotional intelligence, and the ability to balance people leadership, service delivery, and system-level responsibilities. This leadership directly impacts statewide service quality, program integrity, and public trust.

• Customer Service Leadership: Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
• High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism, accuracy, and responsiveness statewide.
• Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture.
• Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance.
• Clear & Strategic Communication: Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public.
• Problem-Solving & Risk Awareness: Identify issues, assess risk, and implement practical, solution-focused responses while supporting staff through challenges.
• Adaptability & Change Leadership: Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and performance.
• Professional Leadership Presence: Represent the Department with integrity, accountability, and professionalism, setting expectations for ethical conduct and public trust.

• People Leadership & Accountability: Lead, coach, and manage employees across varying levels of performance, including addressing challenging behaviors and holding staff accountable in a fair, consistent, and respectful manner.
• Constructive Performance Management: Ability to have difficult or sensitive conversations with professionalism, empathy, and clarity while supporting improvement and maintaining standards.
• Training & Workforce Development: Guide onboarding, training, and ongoing development to ensure staff readiness and operational resilience.
• Emotional Intelligence: Demonstrate self-awareness, empathy, discretion, and sound judgment in high-stress or sensitive situations.
• Continuous Improvement: Champion…