Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 5066)

Join to apply for the Full Time Assistant Store Manager (Store 5066) role at Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences for gamers worldwide, promoting a sales culture through knowledge, service, and enthusiasm.

• Provide best‑in‑class guest service: greet guests, respond to questions quickly and courteously, assist with gaming needs, promote special offers, and thank every guest for shopping.
• Maintain a clean, organized, and merchandised store environment to facilitate sales and guest loyalty.
• Process guest purchases and returns accurately using the POS system, providing receipts and top‑notch service.
• Handle phone calls professionally, escalating issues to the Store Manager when necessary.
• Promote Game Stop’s guest benefit programs (new‑title reservations, trade‑in, Pro Rewards).
• Assist the Store Manager in training and coaching store associates, ensuring they meet company and guest service expectations.
• Observe associate performance, provide timely feedback, and document evaluations in Workday/HR system.
• Ensure onboarding and compliance training for all associates before independent shifts.
• Schedule associates, manage breaks, and supervise staffing levels to maximize guest service.
• Approve payroll entries, manage paid time off, and verify accurate compensation for all associates.
• Inspect the store for cleanliness, merchandising standards, and equipment functionality.
• Fulfill and ship omni‑channel orders daily.
• Conduct inventory control, loss prevention, and physical asset protection.
• Support sales, profit, and shrink goals while completing administrative duties.
• Perform daily inventory counts, restock merchandise, and maintain floor organization.
• Reconcile daily business transaction totals, complete closeout paperwork, and manage cash balances.
• Verify shipments, process defectives/recalls, and record discrepancies in the POS system.
• Maintain safety awareness, report injuries promptly, and address hazardous situations.
• Manage store records/files and ensure manuals are up to date.
• Delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
• Adhere to all Game Stop policies, opening/closing procedures, and the Associate Handbook.

• Proof of identity and eligibility to work in the United States.
• Minimum age of 18 years.
• High school diploma or equivalent; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Exceptional verbal and written communication; bilingual skills preferred.
• Ability to thrive in a fast‑paced, rapidly changing environment.
• Works independently and collaboratively to complete tasks promptly.
• Maintains associate performance standards, attendance, appearance, safety, and workplace respect.
• Operates POS computer system effectively.
• Basic mathematics and alphabetical skills.
• Completes required paperwork accurately.
• Adapts to pressure, remains creative problem‑solving.
• Reliable, trustworthy, uses good judgment.
• Flexibility to work extended hours, nights, weekends, and holidays (minimum of 3 days/week).
• Physical ability to stand, walk, lift up to 30 lbs.; climb ladders when necessary.

Full‑time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply.

$17.85 – $21.85 per hour

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

This position accepts applications on an ongoing basis. Click APPLY to express interest.

Game Stop provides equal employment opportunities to all applicants and employees regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status. Reasonable accommodations are available for qualified individuals with disabilities. The company reserves the right to change job descriptions at any time based on business conditions.