Audience Services Manager

Position: Audience Services Manager (FT)
Operations Full Time Aurora, ON $47,000 - $55,000 CAD per year

Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond.

Reporting to the Executive Director,the Audience Services Manager will be accountable for supporting the operations of the Aurora Cultural Centre torealize the mission of the Aurora Cultural Centre(ACC) and support operational requirements of Aurora Town Square (Town-owned facility).The Audience Services Manager builds and implements audience services to ensure a safe andthehighestquality customer service experience to patrons who attendACCprogramsand rental client events at Aurora Town Square.

This full-time position requires the successful candidate to be available on aflexible scheduleeveningsand weekends to support

Front of House Team andeventsas well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team.

It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational.

The successful candidate willpossessexcellent communication and interpersonal skills, have proven

Front of House and volunteer management skills and be a generous and compassionate team member.

They will be a key member to deliver onthe Centre’s reputation forhighestcustomer service quality.

The Audience Services Managerwillmaintainstrong relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.

At ACC, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, andequitableworkplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the Persons with Disabilities, Black, Indigenous, other racializedcandidatesand/or candidates from the 2

SLGBTQIA+ communityandanyone who may contribute to the further diversification of the Aurora Cultural Centre. Together we unite and inspire all Canadians to influence and affect thefuture ofour community through the arts.

Context and Summary
The Aurora Cultural Centre is the resident tenant of Aurora Town Square’s Aurora Museum and Cultural Centre.

There are two main elements of this position.

Front of House :

ACC has a robust performing arts program that currently hosts professional live performance events from September – June.

As anadditionalservice to the Town, we support rental clients who book Aurora Town Square and require technical and Front of House services.

This positionfacilitatesall

Front of House requirements forbothACC and rental events.

Volunteers :

As part of Front of House services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support, gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positions required, including all reporting requirements.

You can find information about the program here: ( Volunteer Page on Website ) We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre, the Audience Services Manager willbe required to be flexible, punctual andpossessexcellent customer service skills.

This position will require multi-tasking and liaising with various members of the staff team on a variety of projects.

The successful…