Bilingual Centre Representative

Position: Bilingual Support Centre Representative
Position Overview  Position
Position:
Bilingual Customer Service Representative (English/French)

Location:

Aurora, Ontario
Work Type:
Hybrid – 2 days/week on-site, 3 days WFH (initial on-site training required)

Employment Type:

Full-time, Permanent
Compensation: $50,000 – $55,000 + Comprehensive Benefits & RRSP Matching
About Our Client  Our client is a nationally recognized Canadian leader in retail marketing services, print production, and campaign fulfillment, supporting some of Canada's most established retail and consumer brands. They are seeking a Bilingual Customer Service Representative to join their Aurora-based team. This position supports retail stores and marketing programs by responding to inquiries, investigating order and delivery issues, and coordinating with internal teams to resolve customer concerns.
Responsibilities   Provide customer service in French and English by phone and email to retail stores and central office teams
Investigate questions about marketing materials, campaign shipments, order status, and store eligibility
Use multiple systems to review store information, inventory, order history, and campaign details to identify and resolve issues
Support sales orders from entry through warehouse fulfillment and delivery, including shipment tracking
Coordinate with project management, warehouse, and internal support teams to address discrepancies and customer requests
Record customer communications, resolutions, and escalations accurately in tracking systems
Identify recurring problems, document solutions, and meet customer service KPIs and service-level expectations
Prioritize multiple customer requests while maintaining responsive, accurate service
Qualifications   Fluent in both French and English, written and spoken, with professional communication skills in both languages
Completed post-secondary education
Minimum 2 years of relevant customer service experience in a fast-paced environment
Strong computer skills and ability to learn and navigate multiple business systems; proficiency with Microsoft Office, especially Excel
Experience or familiarity with CRM, order management, inventory systems, or online portals
Ability to investigate discrepancies, interpret order quantities and tracking information, and solve problems logically
Excellent attention to detail, organization, professionalism, and ability to manage competing priorities
Experience in supply chain, logistics, distribution, order management, print, or promotional products is an asset