Process Manager (Software Implementation

JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data.

• As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is “Better Pipelines for a Better World” – we are true believers and inspire our employees to join us in this Mission!

• High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.

• Social Events:
  Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events!

• Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability coverage, as well as a Wellness Benefit!! JANA also provides employees with the opportunity to get support with mental wellness through our Employee Assistance Program.

• Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!

• JANA promotes a healthy work-life balance:
  Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employees are able to take time to rest and rejuvenate!

• Employee Recognition:
  We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses!

To achieve our north star of Unmatchable Client Experience, JANA must have an intimate knowledge of our products and projects, with a heightened focus onour clients’ experience of JANA. JANA’s Process Manager splay a pivotal role in the development, implementation, and execution of JANA’s Software Implementation Framework.

Members of JANA’s Product Team, JANA’s Process Managers report to JANA’s Strategy Director.

• Owns and continually evolves the software implementation strategy, delivery methodology and project workflows used to implement JANA’s products, ensuring successful project outcomes for our clients.

• Creates best practices and workflows that make the software implementation journey smooth, streamlined, and highly adaptable to each client’s unique needs.

• Collaborates with Product, Software, Operations, Client Experience, and Risk Strategies to ensure every detail of our Software Implementation Framework aligns with our product vision and supports our clients.

• Collects insights from JANA’s stakeholders to design processes that work in real-world scenarios and deliver an exceptional client experience.

• Champions a culture of collaboration, where every stakeholder contributes to making JANA’s Software Implementation Framework best in class.

• Builds comprehensive, accessible documentation that provides clear direction for internal teams and empowers clients to get the most from our solutions.

• Develops training resources that support ongoing development for project teams and ensure consistent, high-quality client interactions.

• Ensures every process document, template, and guide is a valuable asset that enhances efficiency and scalability.

• Defines and tracks Key Performance Indicators (KPIs) that reveal the success of our Software Implementation Framework.

• Leverages data and feedback to drive decision-making, enhancing our processes with actionable insights and measurable improvements.

• Leads the charge in innovation, continuously implementing initiatives that improve the client journey and ensure our process is always ahead of industry standards.

• Oversees the day-to-day activities of JANA’s Process Specialists and…