Manager IT User Experience at Magna

Drive user experience excellence as the Manager of IT User Experience at Magna in Aurora. Lead a Deskside Support team while providing top-tier technical support and executive assistance.

Magna is seeking an experienced Manager to enhance user support and operations. You'll oversee technical support for employees and ensure that incidents are resolved according to established standards. This role requires strong leadership in managing a team as well as direct communication with C-level executives.

Key Responsibilities:

• Manage Deskside Support technicians and provide guidance

• Deliver technical support for hardware and software issues

• Support C-Level executives during off-site events

• Ensure incidents are resolved per defined SLAs

• Develop strong relationships with stakeholders across IT

Requirements:

• 5 years of Deskside and Executive Support experience

• Strong technical knowledge of desktop environments

• Proven communication skills with executives

• Background in supporting events and high-quality service

• Financial responsibility in budget management

Enhance the user experience and technical support processes as part of Magna's innovative team.
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