Automotive Lease Renewal Manager

Dealership:
New Roads Aurora Toyota, a division of Open Road Auto Group

Compensation: $80,000 – $
125,000/year

We are proud of our forward-thinking culture developed over
40 years of continuous improvement initiatives. Open Road is one of the large stand fastest-growing automotive retail groups in the country ( representing 23 brands across 44locations
) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership oftheir role.

Our size doesn't define us, our people do. No one is just anumber here, everyone matters, and our culture is the foundation of our success.

At Aurora Toyota, we believe therelationship with our customers doesn’t end when they drive away in their new Toyota — that’s where it begins. If you’re an automotive professional whoenjoys building relationships, creating opportunities and closing business,we’d like to hear from you.

• Opportunity to work with a variety of OEM Brands including Acura,Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda,Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram,Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSPmatching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training,development, and internal promotion opportunities
• Be part of a collaborative,friendly, and progressive work culture with an emphasis on transparency,innovation, relationships, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

Aurora Toyota is looking for a driven, energetic, and customer-focused Lease Renewal Manager to join our Sales Team.

This is a key sales and customer-retention position focusedon one of our dealership’s greatest opportunities — our existing Toyota lease portfolio. The Lease Renewal Manager will proactively manage customers approaching lease maturity, build relationships well before lease-end, identify upgrade and renewal opportunities, and create a seamless path into their next Toyota.

• Proactively manage Aurora Toyota’s lease portfolio and upcoming maturities
• Contact customers well in advance of their lease maturity to discuss their options and future vehicle needs.
• Generate appointments for lease reviews, vehicle appraisals, test drives and upgrade opportunities.
• Present customers with options to renew,upgrade, purchase their existing vehicle or return their lease.
• Identify opportunities to pull customers aheadof their scheduled maturity when appropriate.
• Work closely with Sales Managers and Product Advisors to structure and close renewal opportunities.
• Assist with vehicle appraisals and identify desirable vehicles for Aurora Toyota’s pre-owned inventory.
• Maintain consistent follow-up through phone,email, text and CRM.
• Ensure every lease customer receives professional and timely communication throughout the ownership cycle.
• Maintain accurate CRM records and future follow-up activity.
• Track lease renewal performance, appointments,conversions and customer retention.
• Develop strategies to improve Aurora Toyota’soverall lease retention rate.
• Support the Sales Team in developing strong leasing and customer-retention habits.
• Stay current on Toyota models, Toyota Financial Services programs, incentives and lease-end processes.
• Ensure compliance with all legal, financial, and regulatory requirements related to leasing.

• Automotive…