Stability Case Manager

At Your Support Services Network (YSSN), we believe in making a difference. As a non‑profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping them build meaningful connections and live their best lives.

One Full-Time Contract to March 2029 (with the possibility of extension or becoming permanent).

• Location: Aurora, Ontario (must be within a commutable daily distance from the office and/or service area)
• Status: Contract, Full‑Time
• Starting Hourly Rate: $32.13/Hour
• Office
  
  Hours:
  
  Monday - Friday - 8:30 am - 4:30 pm, 35 Hours per week
• Office Expectations: Work in the office to provide team coverage, minimum once per month, and in addition to in‑office meetings, trainings, supervisions and all‑staff events.
• Posting Closes: Friday, June 12 at 4:00 pm EST

The Housing Stability Outreach Worker provides front‑line homelessness prevention and shelter diversion supports for people in York Region who are experiencing homelessness or are at imminent risk of losing housing (within 30 days). The role delivers mobile, community‑based outreach; completes housing stabilization and diversion planning; coordinates short‑term emergency assistance; and connects people to crisis services, mental health supports, developmental services, income supports, and other community resources to support sustainable housing outcomes.

• Community‑based role with travel across York Region; work may occur in agency offices, community settings, hospitals/public institutions, and partner locations.
• Ability to work with individuals experiencing crisis and complex needs, including exposure to challenging situations.

• Bachelor’s degree in Social Work or related discipline (i.e. Health Sciences)
• Minimum three years related experience providing community‑based outreach, housing stabilization, homelessness prevention/diversion, or intensive case management
• Demonstrated knowledge of mental health, developmental disabilities, and the impacts of trauma, poverty, and housing instability
• Strong skills in advocacy, service navigation, and coordinated care planning with multiple partners.
• Excellent interpersonal communication skills, including de‑escalation and conflict resolution.
• Ability to maintain accurate documentation and work with data/outcomes tracking requirements.
• Working within a coordinated access/homelessness‑serving system and with prevention & shelter diversion funding/program models.
• Supporting hospital discharge planning or transitions from public institutions.
• Knowledge of harm reduction practice and community‑based substance use supports.
• Familiarity with landlord‑tenant systems and local housing resources.
• Second‑language proficiency and/or experience providing accessible, low‑barrier services across cultures.
• Second language is considered an asset.
• An understanding of cultural diversity is considered an asset.

* The successful applicant will be required to provide a police clearance that meets agency standards.

* A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well‑being.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process. We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.

Successful candidates will be required to submit proof of a primary series of a COVID‑19 vaccine authorized by the World Health Organization directly to the Human Resources department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement directly to Human Resources.