Advising Services Coordinator

The Advising Services Coordinator provides customer service to all visitors of the Lore Isa Wiggins Advising Center at the Community College of Aurora. As a direct report to the Assistant Director of Advising, this position will manage the daily office operations of the advising department, provide administrative support to the advising team and maintain a welcoming and student-centered atmosphere with a focus on quality student and prospective student interactions in-person, phone, emails, or online.

Due to the high degree of student and staff interaction, this position will require effective communication, organization skills, attention to detail, conflict resolution, and ability to meet deadlines. Additionally, the Advising Services Coordinator will need to track Academic Advisors’ availability, and support with student communication for all student emails received to the Advising inbox along with student cases in Navigate as needed.

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.

More than 20 different languages and 60 countries are represented  addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

• Conducts initial student intake/triage to determine student service needs, adjust holds, review testing scores, schedule appointments and provide general advising information in response tostudent inquiries
• Coordinates all academic advising communication, including the management of fliers, letters, print mailings, and email marketing campaigns
• Maintain advising meeting and event calendars
• Updates department webpage by coordinating with staff & web services. Attends ongoing training as needed
• Supervises front desk student employees and manages the phone, email, and Zoom meeting rooms
• Assists the Advising Leadership in the planning and coordination of events, including but not limited to: leadership and all staff retreats, council meetings, campus-wide meetings, regular staff meetings and student/faculty engagement events
• Maintains inventory of office supplies and materials; stocking and ordering supplies as needed
• Assists with student outreach, advisor assignment projects, and new student orientations
• Assists with developing and maintaining advising specific knowledge to support materials, operations & systems
• Assists with training of professional and student staff in the use of technology
• Assists staff with programming logistics, including budgeting, planning & marketing of events, catering, equipment rental, room reservation, facilities requests, signage, set-up/breakdown of events & programs
• Submits work orders with facilities /IT Help Desk, maintains administrative paperwork to include personnel onboarding, facilities, IT and other administrative duties
• Assists Director of Advising with data and information collection and compiling data reports

The ideal candidate must be able to adapt to shifting priorities, meet deadlines, and effectively execute in a fast-paced environment. They must have excellent organizational skills, meticulous attention to detail and have a proactive approach to problem solving and prioritization, complemented by strong decision-making capability; as well as excellent professional, verbal, and written communication skills.

• Associates Degree and/or 2 years of administrative/customer service experience
• Experience in providing customer service to diverse populations including but not limited to racially and ethnically diverse populations, individuals of varying ages, gender identities, beliefs, veterans/military status, and…