Concierge Concierge

The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.

• Must have high school diploma or equivalent
• Must be proficient with Microsoft Office (Word and Excel)
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

• Demonstrates excellent customer service , including telephone etiquette skills
• Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
• Creates and maintains a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to appropriate manager
• Screens visitors entering the community
• Assists with keeping front lobby and workrooms neat, clean and presentable
• Closely observes lobby activity and reports unauthorized visitors or concerns
• Keeps front lobby entrance flowing and welcoming
• Keeps bell cart clean and polishes weekly

• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
• Receives, sorts and distributes mail
• Delivers packages to appropriate person/department following community policy
• Makes accurate, timely entries into Events Log