Front Desk Assistant - Bicentennial Arts Center

JOB LOCATION
13655 E Alameda Ave Aurora, Colorado City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

Make a difference in the lives of real people every day Diverse community

Competitive total compensation package

Well-Funded General Employees Retirement Plan Light rail station minutes away

On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

Access to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIES The Library and Cultural Services Department's vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture, and history into the lives of Aurorans. We have two divisions within the department:
Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages. Please go to www.

Aurora Gov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department.

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

The hiring range for this role is $15.16 - $17.78/hour Salary to be commensurate with experience.

The Final date to receive applications is December 20, 2026. Please note that the City of Aurora will conduct ongoing application screenings on a first-come, first-served basis; as soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice.

The Library & Cultural Services Department is looking for a Front Desk Assistant. This role requires a friendly and customer service-oriented individual to perform receptionist duties and a variety of clerical and administrative support for the operation of the Bicentennial Art Center.

PRIMARY DUTIES & RESPONSIBILITIES Answers and directs questions, inquiries, and concerns of visitors by telephone and in person.

Records attendance and visitor statistics.

Gathers information for various reports.

Registers customers in classes using City registration and Point of Sale (POS) system.

Processes payments and handles daily reconciliation of revenue.

Maintains security of facility upon opening and closing.

Conducts sales for Bicentennial Art Center using City POS system.

Operates a variety of office equipment.

Check in and out students for open hours.

Performs other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

High School Diploma or GED.

Experience:

At least 1 year of clerical training/experience, including telephone and customer service experience.

Preferred Qualifications:

Working knowledge of Active Net is helpful but not required.

Knowledge:

Knowledge of basic accounting

Working knowledge of Microsoft Word and Excel

Skills:

Basic math skills and cash handling experience.

Skill in the use of windows-based programs.

Skill in the use of Microsoft Office Suite, SharePoint, and One Drive.

Strong customer service skills.

Abilities:

Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.

Communicate effectively both…