Strategic Workforce Forecasting & Scheduling Analyst
Listed on 2026-10-13
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Business
Business Analyst
WSP USA is seeking a Workforce Analyst to support Contact Center teams across phone, email, and chat. You will forecast workload, build schedules, monitor intraday activity, and generate reports to drive service levels and efficiency.
Collaborate with Operations, Training, and Quality to address staffing needs, analyze trends, and provide data-driven recommendations. This role requires a strong eye for detail and ability to work across multiple data sources.
This position is for the Strategic Workforce Forecasting & Scheduling Analyst role at WSP USA.
The following position is for a Strategic Workforce Forecasting & Scheduling Analyst with WSP USA.
Our organisation is growing, and we are hiring a Strategic Workforce Forecasting & Scheduling Analyst in Aurora, CO, United States.
We are seeking a motivated Strategic Workforce Forecasting & Scheduling Analyst to join WSP USA in Aurora, CO, United States.
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