Club Manager

Club Manager

Reports to:

District Manager

Status:
Full Time/Supervisor/Exempt/Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring a great customer service experience at all times.
• High involvement in front desk tasks: greeting, welcoming members, gym tours, member service issues/questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Communicate effectively with staff, supervisors, and various departments.

• Customer Service: exceed customer wants and needs.
• Listening: actively listen and empathize, solve problems.
• Problem Solving: recognize, define, analyze problems, plan solutions.
• Diplomacy: demonstrate tact and skill in all interactions.
• Communication: maintain timely and effective communication.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of shift.
• Talking in person or on the phone at least 75% of shift.
• Lift to 50 lbs less than 30% of time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance