Member Services Attendant

The Reserve Aurora

The Reserve in Aurora, Colorado, offers a vibrant lifestyle surrounded by natural beauty and modern amenities. Located just east of Denver, this community features scenic trails, parks, and open spaces designed for outdoor enjoyment. At the heart of The Reserve is the clubhouse, where residents can gather for social events, fitness activities, pickleball courts, and relaxation by the resort‑style pool. These thoughtfully designed spaces create opportunities to connect, unwind, and make lasting memories.

East of Denver, Colorado

$19.29 per hour

New hourly full‑time team members working 30 hours or more per week will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full‑time employment.

Full‑Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full‑Time team members are eligible for 7 paid holidays annually.

Part‑Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

The Member Services Attendant is responsible for all resident and guest needs and represents the Club as an initial contact at the front desk. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to the Member Services Manager.

• Communicate the core values and mission of Blue Star Resort & Golf (BSRG) to support the achievement of company goals.
• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
• Screen members and guests for applicable building access, according to community regulations; issue identification cards to new residents.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening and closing of the Club, including a walk through the Clubhouse for a general inspection to assure the rooms are clean, set up properly, and visually meet Clubhouse standards.
• Monitor Club and fitness rules to ensure they are being enforced.
• Provide resident services and business center support (copying, mailing, and fax), schedule appointments, orientation sign up, event registration and fee collection, access to lost and found, and other homeowner services.
• Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation, data entry and mass mailings, updates to website, creation of reports and promotional flyers, general filing, etc.
• Create monthly Welcome Binders for new homeowners.
• Provide an inventory for merchandise.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies; work with maintenance staff and vendors for repairs.
• Provide a clean and safe environment for members and guests.
• Other duties and responsibilities may be assigned.

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team‑building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our Blue Star core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

• High School diploma or equivalent preferred.
• One to three years’ relative customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Ability to read and comprehend simple…