Dispatcher, Customer Service​/HelpDesk

About the Job

Dispatch Customer Service Representative

Job Overview:

The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers, drivers, and the company. This position requires strong organizational skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional customer service. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities effectively.

Key Responsibilities:

• Coordinate with customers regarding tracking and delivery updates, ensuring high levels of satisfaction.
• Address customer inquiries and issues promptly while providing timely updates on order status.
• Act as the liaison between the company and the client, maintaining professional communication with client leadership teams.
• Monitor and assist a fleet of delivery trucks, overseeing drivers to ensure they remain on task and organized throughout the day.
• Establish and optimize delivery routes and schedules to enhance efficiency and on-time performance.
• Analyze customer orders, assess order volume, and plan strategically for peak delivery times.
• Manage and track performance data and key performance indicators (KPIs), reporting findings to upper management.
• Evaluate courier service performance, identifying areas for improvement and implementing corrective action plans as needed.
• Respond to incoming calls and customer service inquiries via phone and email.
• Provide information about the company's products and services and generate sales leads when appropriate.
• Perform additional duties as assigned to support operational and customer service goals.

Qualifications & Requirements:

• Experience in dispatching, logistics, or customer service preferred.
• Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
• Strong problem-solving and multitasking abilities.
• Excellent communication and interpersonal skills.
• Bilingual proficiency (preferred).
• Must be comfortable working on-site in the warehouse.

Benefits:

• Benefits available after 90 days of employment.