Customer Success Manager

Customer Success And Support

About Sequel.io

Sequel.io is revolutionizing online engagement with our innovative platform for interactive live events and webinars. We enable businesses to host dynamic virtual events directly on their websites, featuring live chat, polls, Q&A sessions, and robust analytics. Our customizable tools ensure seamless brand integration and effective audience interaction that drive significant business impact.

We are growing fast with an incredible team and the world's most recognizable logos as customers. Join us!

About the Role

We are looking to grow our Customer Success and Support team into a group of amazingly skilled folks responsible for refining the customer journey and serving as trusted advisors to our customers. We're scaling and are aiming to maintain the level of support our A-list customers have become accustomed to - from small, interesting companies to large enterprises like HP, Zoom Info, and Comcast.

You will be responsible for providing customers with guidance and education in order to succeed with their live event goals and provide technical expertise and consultation to enhance the value customers get from using Sequel. You'll be the main point of contact for the customer throughout the entire contract period and will guide our customers in creating one-of-a-kind live experiences through kick-off calls, quarterly business reviews, trials and roadmap discussions, and project reviews.

This position works closely with the leadership team, both the CEO and the CTO of the company. It therefore includes massive opportunities for professional growth.

Responsibilities

Given the nature our fast growing startup, you'll have the chance to build your own programs and initiatives. For example, current team members have launched Sequel Academy or hosted Live Series to drive customer engagement.