Customer Service Specialist

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

• Interact face-to-face with homeowners
• Educate customers on solar benefits, government incentives, and savings programs
• Collect basic information from homeowners to help schedule consultations
• Maintain a positive and professional demeanor during in-person interactions
• Attend team meetings, trainings, and performance coaching sessions
• Represent Semper SolR’s values with integrity, clarity, and confidence
• Keep track of customer accounts and make updates with new account information as necessary
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement

• Strong people skills; comfortable speaking with homeowners in person
• Reliable, punctual, and self-motivated
• Energetic and professional presentation
• Ability to work outdoors and walk designated routes
• Willingness to learn and follow a proven communication system
• Display strong communication skills, active listening skills, and personal skills
• Experience working in a customer-oriented atmosphere
• High school diploma, G.E.D. or equivalent

As a veteran-owned company, we assist our community and homeowners in choosing an efficient and affordable solar system that best meets their needs and provides sustainable energy for our community. We believe that solar power should be accessible to everyone, and we specialize in providing financing options that help homeowners save on their monthly bills immediately.