DMV Advisor - AA ; Aurora)

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us.

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Applying for a Job with the State of Colorado.

What Happens After You Apply.

Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results.

We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

Watch this short video of what it’s like to work at the DMV!

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

This position will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs. The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer‑facing offices.

This position's main duties revolve around welcoming and advising customers at the Aurora DMV office. This position is the first point of contact with DMV customers establishing the beginning of the customer experience for that office.

• Acts as the gatekeeper for the office to ensure the smooth workflow for the employees and customers
• Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers
• Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings
• Checks customers in for appointments and any other DMV interactions at the office
• Works with walk in customers to assist and provide the best customer experience possible
• Organizes the customer workflow for the office
• Conducts vision testing as needed

• Contacting customers as needed
• Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician
• Maintaining a safe and clean working environment by complying with procedures, rules, and regulations
• Assisting with other office support including stocking…