Customer Care Representative

Position: Customer Care Representative I
Customer Care Representative I

Anticipated Job Posting End Date: 10/31/2026

Virtual
:
This role enables associates to work virtually full-time, except for required inperson training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law

Work Schedule :
Mondays to Fridays; 8AM - 4:30PM MST

The Customer Care Representative I will be responsible for successfully completing the required basic training and performing basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make an impact:

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Analyzes problems and provides information/solutions.

• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researches and analyzes data to address operational challenges and customer service issues.

• Provides external and internal customers with requested information.

• Under immediate supervision, receives and places follow-up telephone calls / emails to answer customer questions that are routine in nature.

• Uses computerized systems for tracking, information gathering and troubleshooting.

• Conducts outbound calls in the Zip Drug business area.

• Multi-tasks across calls, texts, facsimiles, and electronic queues while simultaneously taking notes and speaking to customers.

• Maintains focus during extended periods of sitting and handles multiple tasks in a fast-paced, high-pressure environment.

• Communicates effectively verbally and in writing, both virtually and in person.

• Demonstrates attention to detail, critical thinking, and problem-solving skills.

• Demonstrates empathy and persistence to resolve caller issues completely.

• Uses digital tools and platforms to enhance productivity and minimize manual efforts.

• Works a structured schedule with occasional overtime or flexibility based on business needs, including working from the office as necessary.

• Performs other duties as assigned.

Minimum Requirements
:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• 2 - 3 years Healthcare experience

• 2 - 3 years Call center experience

• Bilingual

• Strong oral, written and interpersonal communication skills.

• Problem-solving skills.

• Facilitation skills.

• Analytical skills.

For candidates working in person or virtually in the below locations, the salary
* range for this specific position is $17.69 to $26.53 / hr.

Location:

Colorado

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility…