Bilingual Dental Health Care Patient Navigator

University of Colorado Anschutz

Department:
College of Nursing

Job Title:
Bilingual Dental Health Care Patient Navigator

Position #:  – Requisition #: 41434

The CU College of Nursing is seeking a full-time (1.0 FTE),benefits-eligible, Bilingual Dental Health Care Navigator withinits federally qualified community health center, Sheridan Health Services (SHS). The Bilingual Dental Health Care Navigator will perform bothreferral and administrative duties. This includes a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the dental/medical office. The support of operations will be established through case management support fordental professionals and other providers on the team.

This position will represent Sheridan Health Services Family Health Clinicprofessionally and positively to enhance and promote our mission toprovide quality patient-centered care, always exercising utmostdiscretion, diplomacy, and tact during patient interactions and interactions with clinical partners. Sheridan Health Services is aPatient-Centered Medical Home, and as such, we uphold a model ofcare that places the patient at the center, incorporating thevalues and beliefs of the patient in all decision-making.

The position may be required to staff clinical sites in the community.

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare,and is a collaborative effort between the College of Nursing andthe Sheridan School District. There are now two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver, and Jefferson counties. Sheridan Health Services is located in southwest Denver on the Fort Logan campusand provides services to adults and children, 65% of whom identifyas Latinx, and 42% of whom are best served in another language,with Spanish being the predominant second language.

Servicesoffered include primary care across the lifespan; prenatal andpostpartum, gynecology, dentistry, pharmacy, health, and outpatient substance abuse treatment. (Use the "Apply for this Job" box below).-services

This position reports directly to the Clinic Operations Coordinator at Sheridan Health Services.

• Serves as primary point of contact for dental patients tosupport access, engagement, and continuity of care
• Maintains accurate records of patient interactions, referrals,and outcomes
• Participates in interdisciplinary team meetings and care coordination efforts
• Coordinates care for all Dental referrals (endodontic, oral surgery, periodontic, pediatric, prosthodontic, and others as indicated) with community providers and other providers within theclinic and tracks completion of referrals in the Electronic Health Record (EHR) to ensure patient needs are supported and to ensure completion of care
• Connects and empowers dental patients and families to accessidentified resources and assists in navigating systems of specialtycare to meet identified needs
• Communicates appropriate diagnostic and clinical information asneeded to complete referrals and pre-authorization requests
• Provides care navigation, including scheduling, referrals,pre-authorization requests, and follow-up coordination for dental services
• Assists patients in understanding dental treatment plans,dental estimates, insurance coverage, and financial responsibilities
• Screens patients for barriers to care (transportation,language, insurance) and connects them with resources as indicated
• Works from a strengths-based, recovery-based perspective andtakes cultural…